Delivery Options

Please note: Parcels are sent at your own risk. Our liability ends when the parcel is handed over to the courier and the tracking number is provided to the client. Deviant South will not be held liable for parcels lost, damaged or stolen in transit. We take extra care to protect fragile objects as far possible. It is the responsibility of the client to track the parcel and follow up with couriers. If you need assistance, please get in touch with us. 

Delivery F.A.Q.

Can I group my items to save on shipping?

Yes! We recommend this! If for some reason your grouped items do not fit into a courier satchel for example, we will be in touch with you and advise you the best possible alternative option based on your order size & delivery area.

 

Will I get a tracking number for the parcel?

Yes! A tracking number is provided with every delivery option mentioned below namely Fastway, Aramex, Paxi, Postnet & Post Office.

 

May I use my own courier service?

Yes! You are welcome to send your own courier to collect the parcel. Please note that packaging charges of R25.00 may be incurred as we have to use our own materials to label & package the goods securely, especially fragile products.

 

Do you offer a gift wrapping service?

Yes! We have recently incorporated this service, though we only keep limited stock as we have to cater for a large variety of shapes and sizes of orders. Materials which we keep on hand are gift wrap & small boxes. An optional note can be added to the item.

 

Can you ship to another recipient – e.g. gift receiver?

Yes! If you choose the gift wrap option above, you can complete the recipient details in the Delivery Address section on checkout.

Please note: We will not include an invoice if you select the gift wrap option above, but we usually include an invoice with all orders that don’t select this option. If you do not select the gift wrap option and do not want to receive an invoice in the parcel, please advise us, by leaving a message on checkout.

 

Do you ship outside South Africa?

Yes! Parcels are posted via South African Post Office International Mail. Insurance is optional. If you can’t find your country upon registration, please get in touch with us.

 

 

Fastway to Door

Not all areas are covered and parcels are delivered during Mondays to Fridays.

There are two main options on checkout:
1. National blue satchels (to all major city centres)
2. Local only red satchels (Port Elizabeth & immediate surrounding areas)

See area coverage lists below or check in with us to find out if you are covered.

Online Tracking:  http://fastway.co.za/our-services/track-your-parcel

Contact Numbers:
Port Elizabeth - 041 451 0089

 

Fastway - National

Available Satchels: A5 / A4 / A3 / A2 (prices vary)
Delivery Time: +/-2-5 work days
Parcel Insurance: Yes (auto-insured up to R1,000.00)
PO Box Address: No (street address only)

National Areas:
Addo, Amanzimtoti, Ballito, Bloemfontein, Busmans River, Cape Town, Centurion, Colchester, Durban, East London, Emhaleni, George, Gonubie, Grahamstown, Harrismith, Hartbeespoort Dam, Heidelberg (Gauteng), Humansdorp, Jeffreys Bay, Johannesburg, Kenton-on-Sea, Klerksdorp, Knysna, Mandeni, Meyerton, Middleburg (Mpumalanga), Mosselbay, Nelspruit, Paarl, Patensie, Pietermaritzburg, Plettenberg Bay, Polokwane, Potchefstroom, Port Alfred, Port Shepstone, Pretoria, Randfontein, Richards Bay, Rustenburg, Sedgefield, Somerset East, Somerset West, Soweto, Stanger, St Francis Bay, Stellenbosch, Umkomaas, Vaal, Welkom, Westonaria, White River & Witbank.



Fastway - Local

Parcel Sizes: A3 Satchel or Box (up to 15kg volumetric weight)
Delivery Time: +/-2 work days

Parcel Insurance: Yes (automatically insured up to a max of R1,000.00)

Local Areas:
Port Elizabeth, Uitenhage & Despatch.



Fastway - Grey Areas

We do not carry the grey satchels, please use an alternative delivery method.
Aliwal North, Bothaville, Cullinan, Delmas, Ermelo, Grabouw, Hermanus, Kimberley, Ladysmith (KZN), New Castle (KZN), Ogies, Piet Retief (Mpumalanga), Riviersonderend, Roodeplaat, Secunda, Standerton, Virginia, Volksrust, Winterton & Worcester.

 

Aramex to Door

All areas covered, but this option is limited to A3 satchels and there is no insurance available.

Delivery will usually be by 10:30 during Mondays to Fridays only.  Outlying areas take longer for delivery.

Delivery Time: +/-2-3 work days (Major Cities), +/-3-5 work days (Rural Areas)

Receiver needs to be available for delivery during working hours at the address supplied.
Shipments to plots, farms and areas requiring special trips may attract additional costs.

Online Tracking: www.aramex.co.za

Contact Details: http://www.aramex.co.za/contact_us/

 

Postnet 2 Postnet

You will need to collect the parcel from your nearest branch. Locate your nearest branch here: https://www.postnet.co.za/stores

Optional insurance @ 3% of value – this option is not available on checkout, but can be requested - email: info@deviantsouth.co.za

Parcel Size: A3 Satchel to Large Boxes
Delivery Time: +/-2-3 work days

Online Tracking: https://www.postnet.co.za/tracker

Contact Number: 0860 767 8638

 

Postage to Post Office

You will need to collect the parcel directly from your local branch. Please remember to take your ID or driver’s license with to collect.

If the parcel will fit into a A3 Speed Service satchel, it will be sent via this method. However, all parcels that do not fit into an A3 satchel, will be send via Ordinary Post.

Parcel Size: Small Parcels to Large Boxes
Delivery Time: +/-5-10 work days

Online Tracking: www.sapo.co.za

Track and Trace Number: 0860-111-502

NEW! Paxi to PEP Stores

You will need to collect the parcel directly from your local branch. Please remember to take your ID and secure pin with to collect. Locate your nearest branch here: https://www.paxi.co.za/locations

We have decided to incorporate this service as we have a lot of clients from rural areas, which some of the other delivery services do not cover. This is also a great service if you are unable to receive courier parcels at work, home or school. PEP has over 2,000 stores nation wide to choose from.

For parcels that are larger than a A3 satchel, we would recommend either Postnet or Fastway, however if none of those services are available for your area, only in that instance would we recommend this as an alternative option. We do not currently have A2 option setup on the website.

This service takes long and is dependent on when their delivery trucks service their branches. In some of the rural areas, pick-ups and deliveries only take place on scheduled days e.g. one branch only received deliveries on Tuesdays and Thursdays which caused a delay in delivery.

Parcel Size: A3 Satchel (A2 on request)
Delivery Time: +/-7-9 work days

Online Tracking: www.paxi.co.za/track

Track and Trace Number: 086-000-7294